Shipping policy
Orders are shipped from "GREYSLAND Europe" on business days via DHL Express Service.
Business days are Monday through Friday (excluding official holidays of Banks).
Our delivery time varies depending on the destination of the country.
Our orders are packed and shipped within 1-3 business days.
Please note that weather, public holidays, peak shipping seasons, and incorrect delivery information can delay the shipment of your order. GREYSLAND Europe is unfortunately unable to control or reimburse issues related to any of the above.
GREYSLAND Europe ships to the following countries:
The United Kingdom, Italy, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Andorra, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, Vatican City, USA, Canada, South Africa and Japan.
Unfortunately, we are unable to ship to countries other than those listed above.
All orders require a signature upon delivery.
AVERAGE SHIPPING TRANSIT TIMES
The average shipping transit time is 2-7 business days depending on the country of destination.
EXPRESS SHIPPING:
All the shipments are provided by DHL Express Carrier. DHL On-Demand Delivery Service is provided without any additional cost to the customer, whenever it is granted by the Carrier.
STANDARD SHIPPING CHARGES:
Shipping zones:
Austria, Germany
| Rate name | Condition | Price | |
| DHL EXPRESS Worldwide 0.5 kg | 0kg–0.49kg | €27.90 EUR | |
| DHL EXPRESS Worldwide 1 kg |
|
€37.90 EUR | |
| DPD Economy | -- |
€16.00 EUR |
Europe DHL, DHL EXPRESS Worldwide
(Estonia, Ireland, Latvia, Lithuania, Luxembourg, Malta, Romania, Andorra, Belgium, Czechia, Denmark, Finland, France, Vatican City, Iceland, Italy, Liechtenstein, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom )
| Rate name | Condition | Price |
| DHL EXPRESS Worldwide 0.5 kg | 0kg–0.49kg | €27.90 EUR |
| DHL EXPRESS Worldwide 1 kg | 0.5kg and up |
€37.90 EUR
|
Europe DPD, DPD Economy
(Croatia, Cyprus, Greece, Hungary, Poland, Slovakia, Slovenia, Czechia, Bulgaria )
| Rate name | Condition | Price |
| DHL EXPRESS Worldwide 0.5 kg | 0kg-0.49kg | €27.90 EUR |
| DHL EXPRESS Worldwide 1 kg | 0.5kg and up | €37.90 EUR |
| DPD Economy | -- | €8.90 EUR |
Japan, DHL EXPRESS Worldwide
| Rate name | Condition | Price |
| DHL EXPRESS Worldwide 0.5kg | 0kg-0.49kg | €27.90 EUR |
| DHL EXPRESS Worldwide 1 kg | 0.5kg and up | €37.90 EUR |
USA,Canada DHL EXPRESS Worldwide
| Rate name | Condition | Price |
| DHL EXPRESS Worldwide 0.5kg | 0kg-0.49kg | €25.90 EUR |
| DHL EXPRESS Worldwide 1 kg | 0.5kg and up | €35.90 EUR |
South Africa
| Rate name | Condition | Price |
| DHL EXPRESS Worldwide 0.5kg | 0kg-0.49kg | €36.90 EUR |
| DHL EXPRESS Worldwide 1 kg | 0.5kg and up | €44.90 EUR |
Shipping costs are non-refundable. If you receive a refund, shipping costs will be deducted from your refund.
Please see all the current rates shown at the checkout.
For shipments to countries outside of the European Union, additional charges may apply.
* based on the equivalent value in EURO, calculated on daily exchange rates provided by BCE and applied at the time of purchase.
FREE SHIPPING:
No free shipping available.
VAT:
Prices are always VAT-included when shipping to countries belonging to the European Union. For all the other countries (such as Norway, Switzerland, Iceland and etc.), additional costs for VAT and Custom Taxes will be collected by the carrier on the delivery.
TAXES AND DUTIES:
You do not have to pay import taxes and/or duties if you receive your shipment at an address within the European Union.
However, you do pay VAT which is already included in the retail purchase price at the checkout. If you receive a shipment in any other extra EU country (such as Norway, Switzerland, or Iceland) you will be required to pay import taxes and/or duties.
Import taxes and duties will be collected directly by the DHL carrier upon delivery or with other methods based on the country of destination. It is the responsibility of the customer/recipient to pay.
As the recipient, the customer is the importer and must comply with all applicable laws and regulations.
SHIPPING RULES & RESTRICTIONS:
Please note that our 2-year guarantee does not cover damage caused by mishandling via airline or third-party shipping companies. Greysland cannot be held responsible for items that are delivered to the wrong address, lost or stolen in transit, or otherwise delayed by third-party shipping companies, postal depots, freight forwarders, etc.