OUR GUARANEE

 We offer a 2-year guarantee on all GREYSLAND items purchased through our online store. Greyslandgear.com
If you suspect your purchase isn’t up to our standards, or is defective in any way, we want to make things right.
As long as you contact us within two years from purchase, we’d be happy to help you out with a warranty evaluation.

Our Guarantee Covers

  • First 2 years from the day of purchase
  • Failure of workmanship and craftsmanship
  • Failure of materials
  • Production defects

Not covered under our guarantee

  • Animal damage
  • Chemical damage
  • Damage caused by mishandling via airline or third-party shipping companies
  • Extreme wear
  • Third-party alterations and customer alterations
  • Using the item for use other than it’s intended purpose
  • Likewise, fluctuations in fit
  • Abuse of the product
  • Disregard for the product care instructions are not covered.

 

Please contact our team for any inquiries related to purchases made on Greyslandgear.com , by "CONTACT US" form in our website.

 

 

 

 

 

Frequently Asked Questions

WHAT DO THEY CALL "ENDEMIC SERIES"?

The aim of our "Endemic series" is to create a group of products, that have no parallel. Products which are practical and have their benefits in real life. To produce them, we use one of the finest materials from all over the world. A quality that is not essential in our sport, but quality that will last over time. Those product are made in our practice and tested while hawking.

ARE ALL OF THE TAILS, COMPATIBLE WITH THE DIFFERENT SIZES OF THE LURES? (M; L)

All of our tails will fit perfectly on both size(M;L) Еndemic series lures.( GAME lure, CORVID Lure and MOLLEN style lure ).However, birds have specific proportions and colors. We have given our recommendations for the optimal combination, but in general the choice is entirely yours.

CAN I CANCEL/CHANGE MY ORDER AFTER PLACING IT?

After an order is placed and payment has been made on our e-commerce, we are unable to cancel or change it. We advise you to carefully read our shipping and returns policy as well as our shipping costs. For more information, please contact our team for assistance at: greyslandgear@gmail.com

I NEED TO CHANGE MY SHIPPING AND BILLING ADDRESSES; HOW CAN I DO THIS?

Shipping Address: For security reasons, we are unable to make changes to your shipping address. Once your order is dispatched from our warehouse, you will receive an email with your tracking information. You can then contact the relevant carrier to provide them with additional information for the delivery of your parcel.

Billing Address: We are unable to make changes to your billing address. Due to our fast processing times, we are unable to modify any information in your order once it has been sent to our warehouse for packaging.

WILL I BE CHARGED FOR OUT-OF-STOCK ITEMS IN MY ORDER?

You will be charged at the completion of check-out. If one or more items are out of stock, you will then be contacted by our team and you will be refunded for the missing item(s).

The refunded amount should clear in your account within 5-20 business days depending on your payment provider/bank.

DO I NEED TO PAY FOR RETURN SHIPPING?

Customer provides return shipping. In case of faulty items, no fees will be applied.
Return fees are non-refundable.

WHEN CAN I TRACK MY ORDER?

If you haven’t received a confirmation message from us within an hour of placing your order,
please Contact Us. We’ll be happy to help.

The tracking numbers and links are always provided within each shipping confirmation email and are already active.

WHEN WILL MY ORDER SHIP?

Orders are shipped on business days only. The ship of an order will take usually from 1 to 3 business days. Business days are Monday-Friday, excluding bank holidays. For more details on shipping timelines, please see our Shipping Policy.

WHERE IS MY TRACKING NUMBER?

After your order ships, we will send you a shipping confirmation email with your tracking number.

WHAT IS GREYSLAND'S RETURN POLICY?

We accept returns on all purchased items for 14 days within day of delivery.

Items must be in original condition (unworn, unwashed, and with tags attached) or they may be refused.

Items that are altered in any possible way by the final customer cannot be returned.

HOW DO I REQUEST A RETURN?


To start the process, please use "Contact us" form.